1. Who we are

Samling Creative Services Ltd (“we”, “us”, “our”) is a design agency based in the United Kingdom.
We provide branding, marketing, 3D visualisation, exhibition and roadshow design services.

Company details:
Samling Creative Services Ltd
1 The Gorals, Mold, Flintshire, CH7 1YS
Company number: 16772551
Email: info@wearesamling.com

We are the “data controller” of the personal information we collect about you.

2. What information we collect

We may collect and store the following personal data:

Your name and contact details (email address, phone number, company name) when you contact us via our website or email.
Information you provide when requesting a quote, submitting a project brief, or subscribing to updates.
Information automatically collected through cookies and analytics tools (e.g. IP address, browser type, and site usage data).

3. How we use your information

We process your personal data to:

Respond to enquiries and provide quotations or proposals.
Deliver contracted design services and maintain client relationships.
Manage invoicing and accounts.
Improve our website and understand visitor usage patterns (via analytics).
Comply with legal or regulatory obligations.

We will not sell or rent your personal data to any third party.

4. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

Contract: When processing is necessary to deliver services or respond to enquiries.
Legitimate interest: For general business operations, marketing, and website improvement.
Consent: When you opt-in to receive marketing communications.
Legal obligation: Where processing is required for tax, accounting, or record-keeping.

5. How we store and protect your data

We store data securely on password-protected systems and cloud-based services.
We retain personal information only as long as necessary for business purposes or legal requirements.

6. Sharing your data

We may share your data with trusted third parties who help us operate our business, such as:

IT, email hosting, and website providers (e.g. Squarespace, Google Workspace).
Accountancy or legal services.
Subcontracted design or production partners, where required to deliver a project.

All such partners are required to keep your data secure and only use it for the agreed purpose.

7. Your rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent (where applicable).
Object to or restrict processing.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled: https://ico.org.uk/

8. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality and analyse site usage.
You can adjust your cookie preferences or block cookies via your browser settings.

If we use Google Analytics or similar services, these may collect anonymised traffic data for performance reporting.

9. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact:
📧 info@wearesamling.com
📮 Samling Creative Services Ltd, 1 The Gorals, Mold, Flintshire, CH7 1YS